There’s always the inconvenient possibility that he products you've ordered do not meet your expectations. In that case, returning the item(s) is always an option.
You have 14 days to change your mind.
If you wish to return a product, you are required to send us an e-mail in which you indicate you want to return an item. Always specify the order number and concerning product names or numbers.
Of course, we expect that the products are unused and undamaged and returned in its original packaging.
Costs for the return is in the customer’s own expense.
NOTE: The notification of the return (via email) and the returning of the item must be done within 14 days. After this period, it is no longer possible to cancel the purchase and the purchase is final.
Save your shipping receipt so you can prove that the returned items are returned within the given period.
- Use firstname.lastname@example.org within 14 days to let us know you want to return an item. Always provide us with the order number and tell us what items you want to return.
- Pack the product in the undamaged original packaging and please include the completed return form. Make sure the box is closed properly.
- Send the parcel from the nearest post office to:
a Modern Medina
C.P.M. Rommeplantsoen 75
Amsterdam, The Netherlands
Hold on to your shipping receipt until you have received a confirmation email from us.
- If the return lives up to our conditions, we will refund your payment to your account. This will happen within a maximum of 30 days after receiving the items
For further legal information, surrounding the right of withdrawal, check out our 'Terms and Conditions’.